faq 4 SHIPPING

What is your shipping policy?

In order to maintain our complimentary return & exchange service, our shipping policy is as follows:

Ground shipping on all domestic orders over $175 is complimentary. For orders under $175, we charge a small shipping and handling fee of $5.00. Please note that the $5 shipping charge applies if you return all or some of the items from your order and the final order value is less than $175.

Complimentary returns and complimentary exchange shipping only apply to the first round of shipping. Once an order has been returned once, we cannot provide additional complimentary return postage.

 

How soon after placing my order should I expect my package?

Ground Shipping on orders over $175: $0.00

- Receive your order 7-10 days within placing the order.


Ground Shipping on orders under $175: $5.00
- Receive your order 7-10 days within placing the order. This is non-refundable.

Express Shipping: $22.00
- Receive your order 2-3 days within placing the order. This is non-refundable.

If you want your order even faster than that, please email us at customerservice@aella.co, and we will try to get it out as fast as possible (extra fees will apply). If you’re in the Los Angeles area, we may be able to messenger the clothes over to you at an additional cost.

 

What about International Shipping?

International shipping is available for a flat fee. Please note that we cannot provide complimentary return shipping or the Try-On Service for international orders.

International Shipping: $25.00
- Receive your order 6-15 days within placing the order.

 

How fast do you ship orders out of your warehouse?

It is our policy to send out orders within three business days of order receipt (subject to product availability). Once shipped, order tracking information will be emailed to you. 

 

How do you process orders?

Orders placed Monday through Friday before 10AM PST/1PM EST will begin processing that day. Orders placed after 10AM PT/1PM EST will begin processing the next business day.

Orders are shipped within 3 days of order receipt.

You will receive emails from us when:

- Your order is received and confirmed.
- Your order is shipped.

 

What if I want to change my order?

If you wish to modify your order, we will do our best to accommodate your requests. Please email us at customerservice@aella.co or call us at 1-866-960-1265 during regular business hours, Monday through Friday, 9AM to 6PM PST.

If you email us, a customer representative will respond to your email within 24 hours. If you are call us outside of regular business hours, please leave a message and we will return your call promptly.