faq 5 RETURNS & EXCHANGES
What is your return policy?
We know that it doesn’t always work out. That's why we offer complimentary returns on all domestic orders. If you want to return an item (other than the second size through our Try-On Service, which is subject to the policies noted in that section), please use the return label and envelope included in your order send us back the item(s) you are returning or exchanging.
Please note that returns will only be accepted within the 30-day period following delivery of your item(s) and the item(s) must be unworn and in their original condition.
We may ask you for additional feedback to learn more about your AELLA experience.
Will I receive a full refund?
If your item(s) are returned within the 30-day period following delivery of your order, you are eligible for a refund. Shipping charges are non-refundable. If you return all or some of the items from your order and the final order value is less than $175, then the $5.00 shipping charge applies. You will be refunded the full cost of your items minus $5.00 for shipping. Please note that this $5.00 charge allows us to continue offering complimentary try-on sizes, returns, and exchanges.
Refunds are issued as soon as product is received and usually takes about 2 weeks to process through the payment method.
What’s your policy for exchanges?
If you’d like to try a different style or a different size, please email email@example.com or call us at 1-866-960-1265 with your order number and desired item for exchange before placing the exchange in the mail.
Complimentary exchange shipping only apply to the first round of exchanges.