faq 8 STYLIST

How long does it take to receive my pant recommendation?

A real, living human is hard at work synthizing customer needs and providing a personal recommendation for pant silhouette based on body type and wardrobe needs. This takes time. For any requests submitted, please allow 2 business days for us to provide you a personalized recommendation. Don’t worry, the peace of mind will be well worth the wait!

 

I didn’t receive my recommendation...

First, please ensure that stylist@aella.co is added to your address book, and check your SPAM folder. If you don’t see it there, please send us a note at stylist@aella.co.

 

How accurate are these recommendations?

By combining years of AELLA customer data with technical design details, our stylists have extensive experience in assisting customers in finding the right AELLA pant silhouette for their body type & wardrobe needs. However, there are always exceptions to the rule. We’ll do our best to recommend the best pant for you based on your answers, but there’s always a chance that the pant doesn’t work out.

If that happens, please let us know. Your feedback helps us to improve our recommendations.

 

What if I have follow up questions?

We’d be happy to answer any questions you have. Please email us at stylist@aella.co, we can arrange for one of our stylists to call you.