faq 1 Try On Service

How does the try-on service work?

For those who are new to our brand, we offer the option of providing a second size to try on- free of charge- so that you can find your perfect fit.

Simply select your second size, we recommend trying one size up, and we’ll ship you both pants. You have seven (7) days after your package is delivered to place in the mail whichever size that doesn’t work out for you, unworn and undamaged. So long as you put your optional size in the mail in our return envelope by the seventh day after delivery, you will only be charged for the item you keep.

Please note that we cannot provide the Try-On Service for international orders. We do not yet have the capability to provide return postage for international orders. If you are unsure about your sizing, please go ahead and order two sizes or inquire about detailed sizing information through our Customer Service (customerservice@aella.co).

 

What if I don’t return the second size within the seven-day period?

If you do not return the second size within the seven (7) day period (again, that’s seven days AFTER your package is delivered), then you will be charged for the item. We will also have to charge you for the second size if it comes back with signs of wear or damage.

 

Can I wear the second size out and about during the seven-day period?

You can if you want to buy both sizes! However, if you only want to buy the item in one size, the size you don’t want must be in unworn and undamaged condition. Otherwise we will have to charge for the worn but returned item.

 

How do I know which two sizes to order?

We know that finding your size can be tricky! So we have our handy Fit Guide in our FAQ page, as well as some pointers on the individual product pages. If you want any help with figuring out which size will work best for you, please email us at stylist@aella.co.

 

Do I have to use the try-on service?

Of course not! If you know your size, you can simply opt out of receiving a second size pant by not selecting a size in the second size area of the product page.  

 

Do you offer Try-On Service for international orders? 

Unfortunately, we are not able to support Try-On options for international orders at this time. If you select try-on sizes in your order, we will not be able to fulfill that optional size, so please choose your size carefully!