Shipping and Returns

 

Ground shipping is complimentary on all orders over $175 shipping within the United States. For orders under $175, we charge a small fee of $5.00 for shipping and handling. Please note that while shipping fees are not refundable, all domestic returns are complimentary.

  • Ground Shipping for orders over $175: $0.00
  • Receive your order 7-10 days within placing the order.
  • Ground Shipping for orders under $175: $5.00
  • Receive your order 7-10 days within placing the order. This is non-refundable.
  • Express Shipping: $22.00
  • Receive your order 2-3 days within placing the order. This is non-refundable.

If you want your order even faster than that, please email us, and we will try to get it out as fast as possible (extra fees will apply). If you’re in the Los Angeles area, we may be able to messenger the clothes over to you (yeah, extra fees will apply to that too).

Please note that the $5 shipping charge applies if you return items from your order and the final order value is less than $175.

Complimentary returns and complimentary exchange shipping only apply to the first round of shipping. Once an order has been returned once, we cannot provide additional complimentary return postage.

 

International shipping is available for a flat fee. Please note that we cannot offer complimentary return shipping or the Try-On Service for international orders at this time.

  • International Shipping: $25.00
  • Receive your order 6-15 days within placing the order.

 

If you wish to modify your order, we will do our best to accommodate your requests. Please email us or call us during regular business hours, Monday through Friday, 9AM to 6PM PST.

 

EMAIL: customerservice@aella.co

A customer representative will respond to your email within 24 hours.

 

PHONE: 1-866-960-1265

If you are calling outside of regular business hours, leave a message and we will return your call promptly.

 

 

RETURNS & EXCHANGES

 

We know that it doesn’t always work out. Returns on domestic orders are complimentary.

If you want to return an item (other than the second size through our Try-On Service, which is subject to the policies noted in that section), please email us at customerservice@aella.co and notify us which item(s) you will be returning or exchanging. Then, using the return label and envelope included in every order, send us back the item(s) you are returning or exchanging.

Please note that returns will only be accepted within the 21-day period following delivery of your item(s) and the item(s) must be unworn and in their original condition.

Refunds are issued as soon as product is received and usually takes about 2 weeks to process through the payment method.

We may ask you for additional feedback to learn more about your AELLA experience.